The Australian Government does not provide visa services at the Australian High Commission in Abuja.
Changes to our visa application centres in Nigeria
Teleperformance Ltd took over management of our visa application centres in Nigeria on the 30th October 2014.
Teleperformance visa centres are located in Abuja and Ikeja at the locations below:
Address: 3rd Floor, El Yakub Muhktar Place, Zakariya Maimalari Street,CBD, Abuja
Working Days: Monday to Friday
Address: 5th & 6th Floors Etiebets Place, 21 Bank Anthony Way, Ikeja, Ikeja, Lagos
Working Days: Monday to Friday
Telephone enquiries including appointment bookings:
+27 (0) 21 401 7500
8:30 am to 4 pm Monday to Friday South African time
Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.
For further information visit the Teleperformance Nigeria Website
Electronic Lodgement of Visitor Visas
Online lodgement is available for Visitor visas (visa subclass 600) for nationals from Benin, Cameroon, Gabon, The Gambia, Niger, Nigeria and the Republic of Congo.
Visitor Visas are made available for tourism purposes (including holidays, recreational activities and visiting family and friends) and some business purposes (including attending a conference, negotiation or an exploratory business visit).
The online visa application system is available for applicants to lodge Visitor visa applications, at their convenience, 24 hours a day, seven days a week, without the need to apply in person or send applications by mail. The system is accessible on the Australian Border Force Website at http://www.border.gov.au/Busi/Migr/Agen/Online-services. Third parties may complete an online application on behalf of a visa applicant with their consent.
Vaccinations before Entry to Australia
For general information on public health and safety risks in Australia, please visit: http://www.border.gov.au/Trav/Visa/Heal/overview-of-the-health-requirement/threats-to-public-health
If you have spent 28 days or longer since 5 May 2014 in Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Israel, Nigeria, Pakistan, Somalia or Syria, you should provide a certificate of vaccination against Polio with your visa application.
If you did not provide a vaccination certificate at the time you lodged your visa application, you may be contacted by the Australian High Commission detailing how you can provide your vaccination certificate. Alternatively, you can present your certificate to your nearest Visa Application Centre.
Visa holders frequently ask us about Australia's Yellow Fever vaccination requirements. Click on the following for important information about Yellow Fever and entry to Australia.
Ebola virus disease (EVD) has been reported in West Africa. The Australian Government continues to monitor this outbreak. The Australian Department of Health is the lead Government agency and is coordinating the government’s response.
EVD is very rare and the likelihood of an outbreak in Australia is very low due to the low transmissibility of the virus and the low volume of travel from affected areas to Australia. Person-to-person spread of Ebola is through direct contact with blood, secretion, other bodily fluids or environments contaminated with such fluids. The incubation period is between 2-21 days, during which people cannot spread the virus. Once active, people become sick with sudden fevers, headaches and muscle aches followed rapidly by vomiting and diarrhoea.
Impact on visa processing
The Department of Health has requested that border officers continue to follow current procedures at Australia's international airports. No additional visa-related measures are required at this time.
Following medical advice, Australian Border Force staff will not be visiting affected areas for interviews until further notice. The Department is seeking to put alternative arrangements in place.
It is recommended that if applicants are feeling unwell with sudden onset of fever, aches and pains and headache they should delay travel to Australia and seek medical advice as soon as possible.
Information on EVD is available on the Department of Health website (http://www.health.gov.au/internet/main/publishing.nsf/content/ohp-ebola.htm) and the Department of Foreign Affairs and Trade’s Smartraveller website (http://www.smarttraveller.gov.au/zw-cgi/view/TravelBulletins/Ebola).
Visa application process for Nigeria
All visa applications to Australia from Nigeria are processed through the Australian High Commission in Pretoria, South Africa.
All visa applicants, regardless of their nationality, who are physically in Nigeria when applying for a visa to enter Australia, will need to provide their biometrics (fingerprints and a digital photograph) unless they are biometrics exempt.
You can find more information on the biometrics requirement on the Australian Border Force (ABF) website.
Information about the different types of Australian visas, including procedures, application forms and fees, can be found on the Australian Border Force (ABF)’s website.
The website includes a ‘visa wizard’ which can assist you in choosing the right visa option for you, based on your particular circumstances.
You can find information about processing times on the Australian High Commission in Pretoria’s website.
These are average processing times only. They do not apply if the application is lodged incomplete and without all required documentation.
If you lodge your visa application late, please be aware that you may not be able to travel on your intended travel date.
You do not need a visa label in your passport for travel to Australia. All visa status information is stored electronically on the ABF’s systems. Instead of a visa label, you will be issued a grant notification letter including visa details. You can find more information on the ABF's website.
Please be aware that if you are transiting or exiting through another country, you will need to check with the relevant government authorities regarding requirements to show a visa label in the passport. The Australian Government cannot advise on other countries' requirements.
If you would like a visa label in your passport, you must specifically request this, and pay an additional visa evidence charge after the visa has been granted. For more information on the visa evidence charge please see the ABF's website.
How to get more information
Before you lodge your visa application:
• You can get information about the visa application process from these websites:
• If you would like to enquire about the visa application process or if you have general enquires you can contact the Teleperformance Nigeria office:
Via email: email@example.com
Abuja: +234 (0) 92 914 328
Lagos-Ikeja: +234 (0) 14 535 190
After you lodge your visa application
• You can enquire about the progress of your visa application or get more information by contacting the Visa and Immigration Section at the Australian High Commission in Pretoria via email at firstname.lastname@example.org This is the preferred contact method and all enquiries are responded to within 48 hours.
• You can also contact us via telephone on +27 12 423 6060. Please note that our telephone hours are between 8:30am and 11:30am (Pretoria time), Monday to Friday. We receive a large volume of telephone calls, so there may be delays in answering your telephone query.
• Please do not contact the Visa and Immigration Section at the Australian High Commission in Pretoria if your visa application is still within standard processing times, unless you have an urgent or compassionate and compelling reason to do so. We process a large volume of visa applications every day, and responding to unnecessary visa queries can cause delays.
Visa applications from Benin and The Gambia
Visa applications from Benin and The Gambia are processed by the Australian High Commission in Pretoria. For further information on how to submit an application and contact details, please visit their website.
Visa applications from Cameroon, Gabon, Niger, and the Republic of Congo
Visa applications from Cameroon, Gabon, Niger, and the Republic of Congo are processed by the Australian High Commission in Nairobi. For further information on how to submit an application and contact details, please visit their website.
For general information about visa and citizenship options, as well as visa application forms, please visit the website.
Visa Scams and Warnings
Email addresses and websites for Australian Government Departments, such as the Australian Border Force, will always end with the handle ‘.gov.au’. Caution should be exercised if correspondence claiming to come from a Government Department does not conform to this format.
The Australian Government is aware that clients in Africa have been targeted by e-mails fraudulently offering visa services in relation to offers of employment in Australia. In some cases, the scam emails purport to be sent on behalf of the Australian Government, for example from the Australia High Commission or the Australian Border Force.
Clients should only communicate with the Australian High Commission, the Australian Border Force, or Teleperformance Nigeria directly using the contact details provided on this website. We advise clients to carefully verify the authenticity of all offers of visa services and employment before providing any personal information or making any payments.
Should you believe that you are the victim of a scam, you should report it to your local police and you may also wish to report it via the Australian Competition and Consumer Commission's Scamwatch website.
Cruise Ship Employment Scams
The Australian Government is aware that clients in Africa have been targeted by unsolicited e-mails fraudulently offering employment from Australian cruise ship companies. Victims of this scam are defrauded of fees supposedly for visas or fictitious ‘foreign worker certificates’. It appears that the fraudulent e-mails originate from other countries, not Australia. The Australian High Commission is unable to verify employment offers from Australian companies. Job-seekers are. however, strongly advised to verify all job offers using publicly available contact details for the relevant companies. Information on applying for Australian visas is available on the Australian Border Force website.